Remote Learning Resources

DOE Student Accounts

The DOE has created student accounts for every single New York City public school student, Pre-k-8.
The account gives your student access to TeachHub, which is how students access:

  • Student report cards (available in the Student Documents icon)
  • Multiple educational applications
  • G Suite(Google Classroom, Google Meet), Microsoft O365, and Zoom (using secure central accounts)

Student Account ID and Password:


TeachHub(Open external link) is a portal to support students and teachers. The portal provides quick links to essential applications for remote learning, including:

  • Reading apps (MyOn, ELA (Spanish & English)
  • Student report cards (available in the Student Documents icon)
  • Multiple educational applications
  • G Suite(Google Classroom, Google Meet), Microsoft O365, and Zoom (using secure DOE central accounts)
  • And more!

To Sign In

  • Students must sign in with their DOE Student Accounts
  • Teachers must sign in with their DOE credentials
  • School-issued G suite accounts will not work, you must use the DOE log in.

NYC Schools Account

Did you know that you can track your child’s education on any computer, phone, or tablet? The NYC Schools Account (NYCSA) is an app that lets you see your student’s grades, attendance, fitness results, schedule, and more from anywhere and in all DOE languages: Arabic, Chinese, English, French, Haitian Creole, Spanish, Urdu, and more. Get started right now!

Learning Preference Survey

Anytime during the year you can switch from Blended to Remote by visiting the Learning Preference Survey
If you want to switch to blended email

Technical Support for Families

If you have ongoing issues with technology to support learning at home, even after visiting our support pages (such as Getting Started with Your iPadTeachHubGetting Started with Google ClassroomGetting Started with Teams) please fill out the Technical Support for Families form. The form uses Google Translate in the top right corner.

COVID-19 Resources for People with Disabilities

View a List of Providers Offering Free Wi-Fi or Special Accommodations for 60 Days.

iPad/Laptop Requests for Students

Fill out the Form:
Ipad info:
App Requests:

Getting Started with Your iPad

The DOE has loaned iPads to students across the city for remote learning. If your student has questions about the ipad, click here:

Microsoft Software for Students and Families

The DOE provides free Microsoft software to students and families. Much of this software has education-specific content that supports our students’ academic improvement. In addition, familiarity with these tools will help prepare students for middle school and high school. Visit external link) to download Microsoft Office 365. You will need to enter the student’s OSIS number, last name, and date of birth, or the student’s username.


As we embark on a school year unlike any other, the DOE Help Desk is receiving an enormous volume of calls. This is increasing wait times (an hour or more) and delaying service. Therefore, we need your help. To ensure you, and the schools and families you help, get support quickly you can do the following:

1. Submit a ticket online.

All technical support requests can be made at the following locations:

·         Support for families

Calling the Help Desk does not guarantee that you will receive faster service. Please encourage all your staff or colleagues, as well as students and families to submit a ticket online before calling the Help Desk.

2. Reset passwords online.

Most calls made are about DOE password resets. Passwords can reset in minutes online at the DOE Identity Management Portal. Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information.

Teach From Home Technology

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